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CRM implementation
Upgrade and migration
Integration with different technologies
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| Home > Solutions > CRM |
Today's global business challenges are to keep together sales and service interaction channels and integrating social CRM capabilities to deliver superior customer satisfaction. The companies are redefining the campaign management across email, mobile, social sites & analyzing the customer experience & loyalty. It’s the matter of applying business rules and knowledge in real time & sustaining profitability and creating competitive advantages.
Optra Systems offers one of the broadest and deepest portfolios of CRM solutions that address all customer touch-points and provide rich functionality to support the dynamic business needs for organizations of every size, to deliver a superior customer experience. By partnering with the Industry’s CRM Solution Leaders, Optra offers comprehensive consulting, integration support, training and domain expertise to ensure that our customers achieve highest ROI. With the Customer focused Strategy, we deliver successful customer experiences across many different disciplines within an organization. Our CRM consulting team will help you devise specialized CRM strategies that reflect positively on your revenue, productivity and customer satisfaction.
Optra’s solutions for CRM include both on site and SaaS based implementations spanning across multiple product lines like Oracle CRM, Oracle CRM On Demand, Siebel CRM, SalesForce.com and MS CRM.
We create a holistic view of all your customer interactions from first point of contact through post sales activities and take you beyond providing the best service levels and customer experience. Our experienced CRM professionals bring deep technical know-how and business process expertise, to help you successfully integrate CRM into your organization and build practical, highly effective, CRM strategies to meet your business objectives.
| Major Service offerings of our different product range in CRM are: |
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CRM Implementation |
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Upgrade and Migration |
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CRM Business Consulting |
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Integration with different technologies |
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| Value Proposition: |
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Proven cost effective Global Delivery model |
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Well developed R&D, Centre of excellence and customer oriented initiatives |
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A very successful CRM practice with the best consultants. |
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Our CRM practice team comprising of highly skilled and experienced functional/ technical & Project Management professionals based globally. |
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Expertise of Best Practices application for accelerated CRM implementations. |
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Domain expertise in Customer Relationship from multiple Industry segments. |
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An extensive Quality audit program running across the complete project life cycle provides quality in delivery of projects. |
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To excel the skills enhancement we conduct Continuous training programs and knowledge sharing program amongst our consultants. |
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